Order Processing Policies

Purchasing Images:

Photographic prints can be purchased online by selecting your chosen picture from the Print gallery. Prints can be purchased through the online shopping cart by simply adding images to the cart and then following some simple steps. Payment is made through credit/debit card payment with PayPal.

About PayPal:

You can use Visa, MasterCard, Discover, and American Express with PayPal without the need to set up a PayPal account. Plus, when you pay with PayPal, you do not expose your credit card number to the merchant. Of course, you may also pay through your PayPal account if you wish. PayPal is a secure online payment system used and trusted by over 78 million users worldwide. PayPal protects your financial information with industry-leading security and fraud prevention systems. Once your payment is complete, you will be emailed a receipt.

Pricing and Taxes:

All print prices quoted on the site are quoted in Euros and exclude Irish Value Added Tax (VAT). VAT which, at the current Irish rate of 13.5% is added on in the shopping cart.

All E.U. member states pay the prices shown including Irish VAT. However, if you are an E.U. commercial business user (except Irish) and have a valid VAT/Intrastat number, you can quote it when prompted to do so in the ordering area and you will be exempt from the Irish VAT element of the price.


Shipping is usually calculated when ordering. Orders can be cancelled before dispatch by email or by phone. Delivery times vary depending on your location and the type of framing. Delivery to Irish customers generally takes 10 working days, if you need it sooner just let us know and we will try our best to accommodate you.

Returns Policy:

In case you have received the wrong item or damage has occurred to the item on its way to you, there is a return policy, and I am happy to make things right.
If for any reason you are unhappy with your purchase, you can return it to me within 7 days after the item is delivered. Please contact us in advance by telephone or email. A full refund will be issued once the goods are returned in their original condition and using the original packaging. Please note that you will be responsible for the costs of returning the goods to me unless the wrong item is delivered to you or the item is faulty. For your protection, I recommend that you use a recorded-delivery service.

Damaged Items:

All orders are handled and packaged to ensure their safe and sound arrival. If your package is received with obvious external damage, please refuse shipment unopened citing damage. This will ensure immediate replacement of your order or refund. If upon opening your package you find the contents damaged, please keep all the original packaging, and notify Envisage immediately in writing via email. Please have the following information included: order number, item description and shipping details. The courier will pick up the package for return free of charge. A replacement will be dispatched immediately upon receipt of package or alternatively a full refund will be made including shipping charges on original package.

Under Irish/E.U. law, we are governed by the European Directive on Distance Selling (Directive 97/7/EC) (pdf) and the EC (Protection of Consumers in respect of contracts made by means of distance communication) Regulations 2001 (Statutory Instrument 207 of 2001), which aim to ensure that consumers can expect the same minimum level of protection no matter where a supplier is based in the European Union, European Economic Area and Switzerland.

The European Directive on Distance Selling (Directive 97/7/EC) was incorporated into Irish Law by the EC (Protection of Consumers in respect of contracts made by means of distance communication) Regulations 2001 (Statutory Instrument 207 of 2001)
Your statutory rights and legal entitlement to replacement/refund of goods is covered by this procedural document and are described in detail on the following internet link

Once a delivery is received, you are expected to inspect the consignment of goods and check that they are as you ordered. This must be carried out within 3 working days from the delivery date. You must inform Envisage in writing by letter or e-mail in all instances of delivery of damaged/faulty items. Once the 3 working days has passed, Enda accepts no responsibility to send any replacements.

Privacy Policy:

When you order, you need to give your name, e-mail address, delivery address, the credit or debit card number, card’s expiry date and the card’s registered address. This allows the orders to be processed and to notify you of the status of your order.
You are also asked to give your telephone number so that you can be contacted if there is a problem with your order. If there is a delivery problem your telephone number may be given to the carriers so they can contact, you to arrange delivery.

When filling in your details you may add yourself to an emailing list for occasional updates, notifications, or specific information occasionally. Envisage Photography Ltd can guarantee, they do not sell, trade, or give away our mailing list to any third parties.